Materiality Assessment

Priorities shaping our progress

Our materiality assessment enables us to identify and prioritize issues that shape long-term value creation. This ensures our strategy stays aligned with emerging expectations, strengthens business resilience and supports responsible, sustainable growth.

Approach to materiality

We carried out an internal engagement exercise involving cross-functional teams and key stakeholder inputs to determine material issues relevant to our operations. The process drew on external interactions, internal survey insights and industry benchmarking, and was conducted in accordance with the GRI materiality principles.

Materiality assessment matrix
M1

Sustained performance & quality

Capitals impacted

M1 capitals impacted

UN SDGs linked

M1 UN SDGs linked

Strategies linked

S1S2S3S5

Stakeholders impacted

M1 stakeholders impacted

Risks linked

R1R2R3R4
M2

Health, safety and environment

Capitals impacted

M2 capitals impacted

UN SDGs linked

M2 UN SDGs linked

Strategies linked

S6

Stakeholders impacted

M2 stakeholders impacted

Risks linked

R1R6
M3

Climate change

Capitals impacted

M3 capitals impacted

UN SDGs linked

M3 UN SDGs linked

Strategies linked

S1S2S3S4

Stakeholders impacted

M3 stakeholders impacted

Risks linked

R1R2
M4

Intellectual property

Capitals impacted

M4 capitals impacted

UN SDGs linked

M4 UN SDGs linked

Strategies linked

S1S2S3S4

Stakeholders impacted

M4 stakeholders impacted

Risks linked

R4R7
M5

Innovation

Capitals impacted

M5 capitals impacted

UN SDGs linked

M5 UN SDGs linked

Strategies linked

S2S3S6

Stakeholders impacted

M5 stakeholders impacted

Risks linked

R4R6
M6

IT, data centre & far sight disaster recovery

Capitals impacted

M6 capitals impacted

UN SDGs linked

M6 UN SDGs linked

Strategies linked

S6

Stakeholders impacted

M6 stakeholders impacted

Risks linked

R7
M7

Human capital development

Capitals impacted

M7 capitals impacted

UN SDGs linked

M7 UN SDGs linked

Strategies linked

S4S6

Stakeholders impacted

M7 stakeholders impacted

Risks linked

R6
M8

Maintenance

Capitals impacted

M8 capitals impacted

UN SDGs linked

M8 UN SDGs linked

Strategies linked

S5S6

Stakeholders impacted

M8 stakeholders impacted

Risks linked

R1
M9

Data protection

Capitals impacted

M9 capitals impacted

UN SDGs linked

M9 UN SDGs linked

Strategies linked

S6

Stakeholders impacted

M9 stakeholders impacted

Risks linked

R7
M10

Brand risk/reputation

Capitals impacted

M10 capitals impacted

UN SDGs linked

M10 UN SDGs linked

Strategies linked

S1S2S3S5

Stakeholders impacted

M10 stakeholders impacted

Risks linked

R1R4R7
M11

Customer satisfaction

Capitals impacted

M11 capitals impacted

UN SDGs linked

M11 UN SDGs linked

Strategies linked

S2S3S5

Stakeholders impacted

M11 stakeholders impacted

Risks linked

R2R3R4
M12

Disaster recovery

Capitals impacted

M12 capitals impacted

UN SDGs linked

M12 UN SDGs linked

Strategies linked

S5S6

Stakeholders impacted

M12 stakeholders impacted

Risks linked

R1R7
M13

Supply chain management

Capitals impacted

M13 capitals impacted

UN SDGs linked

M13 UN SDGs linked

Strategies linked

S1S2S4S5

Stakeholders impacted

M13 stakeholders impacted

Risks linked

R1R2R3
M14

Corporate governance & business ethics

Capitals impacted

M14 capitals impacted

UN SDGs linked

M14 UN SDGs linked

Strategies linked

S5

Stakeholders impacted

M14 stakeholders impacted

Risks linked

R1R5