Social and Relationship Capital

Building strong customer relationships

Our relationships with customers are built on mutual trust and respect and are the cornerstones for our long-term growth. We are proactively investing in capability building and collaborative working to cater their evolving requirements with better products and technologies while being committed to timely delivery and high standards of quality.

SDGs impacted

Bharat Forge has established itself as a strong and a dependable global supplier of choice for critical and safety components. The past year was very different from any other challenging environment we have encountered as a company.

Post the COVID-affected era, global markets witnessed a sharp rebound but were very volatile. We leveraged our long-standing relationships with our key customers to support them in the challenging environment with aggressive augmentation of capacity at short notice along with sharp ramp-up of new products where needed and NDP in record time. This enabled us to secure record order wins worth ₹1,500 crore across segments and application.

In FY 2023, as the supply chain issues got aggravated by the geo-political tensions and high input costs, Bharat Forge stood out as one of the few global suppliers which customers found to be dependable. We were able to create a win-win situation wherein we ensured that the commitment to the customers was fulfilled on time. We were recognized with accolades as recognition for contributing to their success.

With an overarching focus on growth as a key objective with all our customers, we put extra efforts on increasing and strengthening our presence in the traditional business, identifying and developing solutions for E-mobility, clubbing it with the dependability factor which we have come to be known for through more than 20+ years of relationships with all our key customers.