Mapping material matters for effective resolution
We have conducted an in-house engagement activity involving teams from all functions and stakeholders to identify key material issues impacting our business. This process was informed by routine engagements with external stakeholders, survey-based feedback from internal stakeholders, and benchmarking against industry peers, all the while adhering to the GRI standard principles of materiality.
M1 Sustained performance & quality
M2 Health, safety and environment
M3 Climate change
M4 Intellectual property
M5 Innovation
M6 IT, data center & farsight disaster recovery
M7 Human capital development
M8 Maintenance
M9 Data protection
M10 Brand risk/reputation
M11 Customer satisfaction
M12 Disaster recovery
M13 Supply chain management
M14 Corporate governance & business ethics